9.2 Course Notes

course notes2

9.2 Monitoring, measurement, analysis and evaluation

Relevant Definitions:

Monitoring:  determining the status of a system, a process or an activity
Measurement process:  to determine a value
Note 1 to entry: For the purposes of this International Standard, “value” may be taken to mean numerical or ethical values.

 
To understand the sustainability performance of an organization’s event activities or of a specific event, analysis must be undertaken and metric performance calculated (waste, energy, transport, water for example).
In order to track improvement you must know from where you have begun – or a ‘baseline’. So establishing where you are now, identifying what actions you need to take, explaining how you put those actions in place, and what the results of those actions were, all make up part of your performance monitoring and sustainability performance report.
The Global Reporting Initiative Event Organizers Sector Supplement also includes metrics to measure against but goes far beyond the obvious environmentally-based physical impacts such as waste, energy and GHGs.
Beginning with the end in mind is good advice. Think about what you would want to report on, then back track to work out how you are going to address the issues so you can report on them at the end of the event.
Monitoring & Real-Time Response
This means the real-time tracking of issues and their likely consequences, and intervention in real time. This is called 'non conformity corrective action'! Read more about non-conformities and corrective action (theory of) in an upcoming module.
None the less for this clause's purposes what the standard wants is for you to keep an eye on (monitor) systems, processes, actions, impacts and issues and if there is a chance of them steering off course and not meeting your goals, or if there are circumstances that change, then response to these needs to occur.
Monitoring can also mean metering, when it comes to energy supply, or event observational auditing of behaviour at-event (by traders, audience, staff etc).

Requirements of this Clause:

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  • Identification of what needs to be monitored and measured.
  • The methods for monitoring, measurement, analysis and evaluation. These must be sound, rigorous and accurate.
  • Timing of when  monitoring and measuring shall be performed.
  • Timing of when  results from monitoring and measurement shall be analysed and evaluated.
  • Documentation of the process to monitor and measure, along with creation of a measurement system.

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