9.4 Management review

Top management shall review the organization's event sustainability management system, at planned intervals, to ensure its continuing suitability, adequacy and effectiveness.

The management review shall include consideration of:

a) the status of actions from previous management reviews;
b) changes in external and internal issues that are relevant to the event sustainability management system;
c) information on the event sustainability performance, including trends in

  • nonconformities and corrective actions,
  • monitoring and measurement evaluation results, and
  • audit results;

d) opportunities for continual improvement;
e) evaluations of compliance;
f) communications with interested parties and changes in the expectations of interested parties;
g) the extent to which objectives and targets have been met;
h) status of corrective and preventive action;
i) changing circumstances, including developments in legal and other requirements related to its sustainable development policy;
j) progress against governing principles of sustainable development.

The outputs of the management review shall include decisions related to continual improvement opportunities and the possible need for changes to the event sustainability management system.

The organization shall retain documented information as evidence of the results of management reviews.

Reviews shall be continual and conducted at intervals that maximize learning opportunities from different events and shall be appropriate to the scale and frequency of event delivery.

Management reviews shall assess the need for changes to the management system, including the statement of purpose and values, sustainable development policy and objectives and targets.

For the event sustainability management system to continue to conform to this International Standard, the organization shall ensure, through management review, that it remains aligned with its governing principles of sustainable development relating to event management.

REQUIREMENTS:

The standard requires that the planned dates or intervals of Management Review are recorded and that the outcomes of these reviews and evidence of these occurring are documented.

For example this could include;

  • Placement of sustainability performance on the agenda at Top Management meetings and/or board meetings.
  • Scheduling of formal meetings with key staff and Top Management to review sustainability performance.
  • Inclusion of consideration for continual improvement and new goals, objectives and targets for performance, at these reviews and the formal setting of new aims and documented evidence of the outcomes of the review.

EDUCATION:

Top management must do more than giving the go ahead, they must demonstrate engagement and commitment to sustainability and an effective management review is a demonstration of this.

The management review of sustainability performance should include an assessment of the organization’s adherence to its governing principles of Sustainable Development and this can only be done at the highest level.

This should be reviewed by the heads of each department and by the uppermost management of the organization. Where there is a board, an executive summary (or the full sustainability report) should be tabled at an appropriately timed Board Meeting. The Board should minute its response and any directive to change either SD principles or decisions made in adhering to them.

When undergoing a planning and management review (at what ever level of management), any occurrences of non-conformity to principles, objectives, policies and strategies must be addressed and corrective action taken to resolve it.

RELEVANT SEMS QUESTION:

 

REPORTING AND CONTINUAL IMPROVEMENT/Management Review: Top management demonstrates its ongoing leadership and commitment to sustainability by performing effective management reviews, to ensure goals are met, issues of non-conformity addressed, and continual improvement is possible.

EXAMPLE OF EVIDENCE TEXT:

All departments produce de-brief reports which includes sustainability performance. This is directed by and reviewed by the Sustainability Manager.

These reports are compiled and a heads of department debrief is undertaken. Sustainability performance is included on the agenda of the debrief meeting.

It is anticipated that the [Executive Director] will then take the findings of sustainability performance to the Board at an appropriately scheduled meeting (annually). This board meeting would also be used to review at a high level, the principles of SD that the organisation prescribes to, any deviations from this vision and direction for changes to policy.

AUDITOR INSTRUCTIONS:

  • Review evidence of a management review and that the process would be effective in supporting improvement and continuation of the management system and the meeting of the SD principles.
  • Review evidence that the planned dates or intervals of the Management Review are recorded
  • Review that the outcomes of these reviews and evidence of these occurring are documented.

AUDIT OUTCOMES:

  • An effective management review is undertaken which demonstrates ongoing commitment and leadership in the implementation of the sustainable event management system and supporting continual improvement.
  • The planned dates of the Management Review are recorded.
  • The outcomes of the management review are recorded